Customer Disputes Page
Customer Support & Dispute Resolution
Customer Support & Dispute Resolution
At Hollywood Hair Bar, customer satisfaction is important to us. If you experience any issues with your order, we encourage you to contact our support team directly so we can resolve the matter quickly and fairly.
How to Contact Us
Email: Heylove@hollywoodhairbar.com
(Replace with your actual support email)
Please include your order number and a brief description of the issue so our team can assist you efficiently.
Order Issues & Replacements
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. Once reviewed, we will gladly provide a replacement or store credit when applicable.
Due to the nature of personal care and hygiene products, all sales are final and we do not accept returns on opened or used products.
Shipping fees are non-refundable.
Dispute Resolution
We strongly encourage customers to contact our support team prior to initiating any payment disputes or chargebacks. Most concerns can be resolved quickly through direct communication.
If a dispute is submitted through a payment provider, we will respond with applicable order documentation and communication records as required.
Response Time
Our customer support team typically responds within 1–2 business days.
Fraud Prevention
Orders may be subject to verification for fraud prevention purposes. Orders flagged for review may require additional confirmation prior to fulfillment.
If you have any questions, please reach out to our support team.