Shipping FAQ's

We Provide Shipping Insurance on All Orders unless YOU Opt-Out! Orders are Protected By Route Insurance! Damaged / Lost / Missing Deliveries!

Shipping Transit Times

YAY!! We Now Offer Express & Priority Shipping for FAST Delivery!

All standard shipping orders have a warehouse processing time in addition to the carrier transit times.  

International orders will be processed during
the same time .

If your order is placed on a Saturday or Sunday your orders processing time starts on the following Monday- Tuesday

USA Express Shipping - 2 Business Days
USA Priority Shipping - 3 Business Days
    Standard Estimated Shipping Times
      • USA: 7-10 Business Days
      • Canada : 7-14 Business Days
      • Bahamas : 10 - 14 Business Days
      • Germany : 8 - 14 Business Days
      • Iraq : 10 - 21 Business Days
      • Kenya : 10 - 21 Business Days
      • Kuwait : 10 - 21 Business Days
      • South Africa : 10 - 21 Business Days
      • North America : 5 - 7 Business Days
      • Europe : 7 - 10 Business Days
      • Australia, New Zealand and Oceania : 7-14 Business Days
          Customer Responsibility

            It is the customer's responsibility to provide the correct shipping address at the time of checkout. Please make every attempt to check your address before submitting your order. We cannot guarantee requests to update shipping address will be processed.  If your order was shipped to an inaccurate or invalid address we cannot reship or replace it until the item has been returned to our warehouse.  If Hollywood Hair Bar reships your order you will be responsible
            for additional shipping costs.

              Lost / Missing / Damaged Deliveries
                ALL ORDERS ARE INSURED UNLESS YOU OPT-OUT OF OUR SHIPPING INSURANCE THAT IS OFFERED BY ROUTE INSURANCE! If you need to file a claim for a missing, lost or damaged order please enter your Order Number and the Email Address that is associated with your order on our Hollywood Hair Bar Shipping Insurance Claim Site https://claims.route.com You will be asked if you want a Re-shipment or a Refund. This process is very simple and FAST! Y

                  Inaccurate or Missing Shipping Addresses

                    We are not responsible for missing or inaccurate shipping addresses.  Once your order is placed we cannot update your address. We have a system that confirms your shipping address via Google that will help you confirm the proper shipping address. If for some reason your shipping address is still not correct and your item is returned to our distribution center please email HeyLove@HollywoodHairBar.com One of our Customer Service Reps will issue you a store credit to purchase your order again and your order can be reshipped to the correct address.

                    Customs and Import Taxes
                      Additional Fees & Taxes for International Orders (Outside the USA)
                      Hollywood Hair Bar INC. is a USA based company and is not responsible for any taxes, VAT, duties or any additional fees charged by local economies.
                      Buyers are responsible for any customs and import taxes that may apply. Hollywood Hair Bar is not responsible for Country Import fees or
                      any delays due to customs.